Shopping

Q: Are products exchangeable?
You must have a valid reason to request and be eligible for an exchange. Go to our return policy to read the conditions.

Q: Can I order by phone?
You can order by phone with our call center +65 6284 3440. Opening hours:  Monday to Friday from 9:00 am to 12pm and 2pm to 6:00 pm.

Q: Can I add something to an order I just placed?
If your order is not shipped you can ad something in. You just have to call our call center +65 6284 3440. Opening hours:  Monday to Friday from 9:00 am to 12pm and 2pm to 6:00 pm.

Q: Can I make changes to my order once it has been placed?
If your order is not shipped you change something in.
You just have to call our call center +65 6284 3440 or email as soon as possible us at contact@your-vitality-store.com. Opening hours:  Monday to Friday from 9:00 am to 12pm and 2pm to 6:00 pm.

Q: How can I change my password?
You can change your password after logging-into your account and going to personal information section.

Q: How do I apply a promotion code?
At check-out insert your promotion code in the coupon code box indicated.

 

Shipping

Q: How can I return my shipment?
Fill up the form on our Returns section.

Q: How fast can I receive my order shipped within Singapore?
Our courier company usually delivers orders within 3 to 5 working days from pick up time (order cut off time is 12 pm the day before). However while using the services of a third –party, we have no control on the delivery lead-time, and seek your understanding in the event of a delay.

Q: How fast can I receive my order shipped overseas?
Our express courier company delivers orders within 3 to 8 working days from pick-up time (depending of the country).

Q: How will my product be delivered?
Your vitality store uses SmartPac Singapore Post for local deliveries and TNT an internal express courier company for overseas delivery.

 

Payment

Q: Can I pay by credit card?
Yes, you can use the following cards through Paypal portal. Your do you require to have a Paypal account as you can use your credit card directly using Paypal:

Q: What is the displayed currency?
The currency is Singapore dollars.