For safety and quality control reasons, goods sold are not refundable or exchangeable. Product defect resulting from our fault is the only valid reason to eligible to request for an exchange or a credit purchase on our website
- If you are in this situation, please fill up the form HERE
- No product will be accepted without prior authorization approval from us.
- Any item not in its original condition, damaged, with missing parts, with an expiry date inferior to 6 months or for reasons not due to our error is not eligible for return.
- To complete your exchange, your need to provide the reference of your order.
- Cost and risks of sending the product back is your responsibility.
- You may return your product within 10 working days from date of shipping. We will not exchange or issue a credit purchase after this date.
- If you have any question, you may contact us.